Services

Advice Online

Video Editing

Digital Tidying

Frequently asked questions

What sort of questions can I ask?

Our Technical Advisors are professionals who have industry experience in Graphic Design, Website Development and Video Editing. You can ask any questions related to these fields, as well as questions you may have about ARTFX services.

How much does it cost?

Advice Online is a free service that ARTFX is providing to the public. Technical Advisors are available Mondays, Wednesdays and Fridays from 1pm - 3pm.

Am I obligated to pay for another service?

There are no obligations for you to enlist in one of our other paid services by using Advice Online. Our Technical Advisors will give the best advice to you using their knowledge and experience. ARTFX will only contact you outside of the chat room with your permission.

How long will it take to create a movie file?

The Lead Designer needs to watch the entire duration of the footage you provide in order to select the meaningful scenes to be compiled into the final movie. 1 hour of footage can take 2-7 hours to edit. The time it takes will be dependant on the quality and content of the footage, and how simple or intricate you want the editing to be. We will give you an estimate when we understand what your expectations are.

Do we need to be there while you edit?

No! As long as we have the files and understand what your expectations for the final movie are we can start the editing process without you. When we're done, we send you a rough cut version of the movie file. You can approve it or suggest revisions which we will implement in the final movie.

Can we add music to our video?

For personal viewing you can add any kind of music. If you want to upload to social media our editor will choose appropriate royalty free music for you.

How can I place an order?

Use the contact us page to send us as much information as you can about your project. The Lead Designer will contact you directly to clarify any questions, discuss pricing, give you an estimated time frame for completed work, and will be your main contact for the project from start to finish.

What is Digital Tidying?

Digital Tidying is where we organise your files on your device (mobile, tablet, laptop or computer) or files in a program (music files in Spotify) in a way that will give you easy access in the future.

How do you access my files?

You can either drop off your device to us or if you can't part with it we use Team Viewer to gain remote access. This means you don't have to part with your device while we tidy it up.

Why should I tidy my files?

Removing files you don't need will free up disk space. This allows your device to function at optimum performance. All your documents, photos and videos should be compiled in one secure place organised in a way that works for you. This will ensure you have a collection of meaningful files that you can access with ease.

What files do you tidy?

We can tidy the files within a certain program, for example music files in Spotify. We can also work with your entire device e.g. tidying the apps on your mobile. If you're not sure if we can help you please contact us to discuss.

What is the process like?

There are 3 phases of file organisation. Step one: Simplify. This entails permanently deleting files that are redundant, duplicated and unnecessary. Step two: Clarify. After we have a collection of meaningful data, we begin sorting them into categories. This process will be unique to you and your habits of organising (or not organising) your files. Step three: Unify. In this phase our Lead Organiser will walk you through simple processes to ensure new files, programs or media can be integrated into the system.

Can we get regular tidying done?

Yes! If you're having trouble maintaining the tidyness, we can organise for a regular tidying to be done remotely. Contact us to discuss your needs.

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